Edit your order
You have up to 90 minutes after your purchase to edit or cancel your order.
To make changes, go to your Orders page (below) and click on your order.
More info below
Verzendinformatie
Shipping Times
Orders are generally dispatched the next business day from our Netherlands warehouse.
Business days: Monday - Friday.
The below shipping times are estimates only, and are calculated after the order has been dispatched. While we are able to fulfil 97% of our orders within this timeframe, occasionally there are delays with our couriers (or customs for international orders) and orders may take longer than expected.
Standard Shipping:
- Netherlands: 2-4 business days
- Austria, Belgium, Denmark, France, Germany, Luxembourg, Switzerland: 2-6 business days
- Italy, Hungary, Poland, Slovenia, Spain: 3-7 business days
- Latvia, Portugal, Sweden, Slovakia: 4-8 business days
- Croatia, Cyprus, Finland, Ireland, Malta: 5-9 business days
Express Shipping: 2-4 business days
Verzendkosten
Gratis verzending bij bestellingen van meer dan $90!
Germany, Netherlands, Spain
Standard: €5.50, Express €11.50
Luxemburg
Standaard: €5,50
Frankrijk
Standaard: € 6,50, Express: € 13,50
Italië
Standaard: €6,50, Express: €18,50
Hungary, Portugal, Slovenia, Sweden, Poland
Standard: €6.50
België, Ierland
Standaard: € 7,50, Express: € 13,50
Austria, Crotia, Denmark, Latvia, Slovakia
Standard: €7.50
Cyprus, Switzerland
Standard: €8.50
Finland, Malta
Standaard: €9,50
Verzendlocaties
We currently ship to; Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
Ons magazijn bevindt zich in Nederland
Selecteer voor andere locaties het land in het kopmenu van de website.
Shipping Protection by Route
For more information see our FAQ page here.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
Verzendproblemen
Je bestelling wijzigen of annuleren
After you have made your purchase, you have up to 90 minutes where you can make changes to your order. This includes;
- Changing your shipping address
- Cancelling your order
- Applying a forgotten discount code
- Change the items in the order
- Plus more
To make changes, head to your Orders page, find your order and click on it. Here you'll be able to make changes.
After 90 minutes, you will not be able to make any changes to your order. At this point, your order will sync with our warehouse and they will prepare your order.
If you have missed the window of opportunity to make critical changes to your order, please contact us immediately.
Vertraagde bestellingen
We slagen erin om ongeveer 97% van onze bestellingen binnen de verwachte levertijd uit te voeren, maar soms zijn er vertragingen bij onze koeriers en kan het langer duren dan verwacht.
Bestellingen verloren in de post
Een pakket wordt als verloren beschouwd als er 15 dagen zijn verstreken sinds de laatste geregistreerde activiteit op de trackinginformatie.
Op dat moment kunnen we een claim indienen bij ons transportbedrijf en kunnen we je een vervangende bestelling sturen. Neem contact met ons op wanneer dit gebeurt.
Ontbrekende bestellingen
Soms zegt de trackinginfo dat de bestelling is afgeleverd, maar lijkt de bestelling te ontbreken.
Het klinkt vreemd, maar vaak is de tacking in deze gevallen onnauwkeurig en kan het pakket 1-3 dagen later opduiken.
Als je bestelling een paar dagen later nog steeds niet is aangekomen, neem dan contact met ons op met je bestelgegevens.
Returns
We accept returns if your item was purchased within the last 90 days and is unopened (sealed) and undamaged.
You must take care to ensure that the items are properly packaged so they do not get damaged in transit.
Exchanges
If you'd like to exchange your item for a different one, please email us to initiate the process. Please include your original order details, and let us know which item(s) you would like to exchange.
Get in touch with us here, or email us at [email protected]
Returning your item(s) for a refund
If you would like to return your item(s) for a refund, please email us to initiate the process. We will let you know where to send it, and give you a unique reference number to include on the package.
Get in touch with us here, or email us at [email protected]
Please note, shipping costs from your original order are not refunded
Damaged & Faulty items
If your product is damaged, faulty, or you are not satisfied with the quality of your product, please email us at [email protected] and we'll arrange a replacement or refund.
Please include your order number if applicable, and photos of the issue you are facing so that we can appropriately assess the situation.
Zie voor meer informatie ons Verzendbeleid en ons Restitutiebeleid