Edit your order
You have up to 90 minutes after your purchase to edit or cancel your order.
To make changes, go to your Orders page (below) and click on your order.
More info below
Informations sur l'expédition
Shipping Times
Orders are generally dispatched the next business day from our Netherlands warehouse.
Business days: Monday - Friday.
The below shipping times are estimates only, and are calculated after the order has been dispatched. While we are able to fulfil 97% of our orders within this timeframe, occasionally there are delays with our couriers (or customs for international orders) and orders may take longer than expected.
Standard Shipping:
- Netherlands: 2-4 business days
- Austria, Belgium, Denmark, France, Germany, Luxembourg, Switzerland: 2-6 business days
- Italy, Hungary, Poland, Slovenia, Spain: 3-7 business days
- Latvia, Portugal, Sweden, Slovakia: 4-8 business days
- Croatia, Cyprus, Finland, Ireland, Malta: 5-9 business days
Express Shipping: 2-4 business days
Frais d'expédition
Livraison gratuite à partir de 90 $ d'achat !
Germany, Netherlands, Spain
Standard: €5.50, Express €11.50
Luxembourg
Standard : €5.50
France
Standard : €6.50, Express : €13.50
Italie
Standard : €6.50, Express : €18.50
Hungary, Portugal, Slovenia, Sweden, Poland
Standard: €6.50
Belgique, Irlande
Standard : €7.50, Express : €13.50
Austria, Crotia, Denmark, Latvia, Slovakia
Standard: €7.50
Cyprus, Switzerland
Standard: €8.50
Finlande, Malte
Standard : €9.50
Lieux d'expédition
We currently ship to; Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
Notre entrepôt est situé aux Pays-Bas
Pour les autres pays, veuillez sélectionner le pays dans le menu d'en-tête du site web.
Shipping Protection by Route
For more information see our FAQ page here.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
Problèmes d'expédition
Modifier ou annuler votre commande
After you have made your purchase, you have up to 90 minutes where you can make changes to your order. This includes;
- Changing your shipping address
- Cancelling your order
- Applying a forgotten discount code
- Change the items in the order
- Plus more
To make changes, head to your Orders page, find your order and click on it. Here you'll be able to make changes.
After 90 minutes, you will not be able to make any changes to your order. At this point, your order will sync with our warehouse and they will prepare your order.
If you have missed the window of opportunity to make critical changes to your order, please contact us immediately.
Commandes retardées
Nous parvenons à honorer environ 97 % de nos commandes dans le délai de livraison prévu, mais il arrive que nos transporteurs prennent du retard et que les commandes prennent plus de temps que prévu.
Commandes perdues dans le courrier
Un colis est considéré comme perdu lorsque 15 jours se sont écoulés depuis la dernière activité enregistrée sur les informations de suivi.
À ce stade, nous pouvons faire une réclamation auprès de notre société de transport et nous pourrons vous envoyer une commande de remplacement. Veuillez nous contacter dans ce cas.
Ordres manquants
Parfois, les informations de suivi indiquent que la commande a été livrée, mais la commande semble avoir disparu.
Cela peut paraître étrange, mais dans ces cas-là, le collage est souvent inexact et le colis peut arriver 1 à 3 jours plus tard.
Si vous n'avez toujours pas reçu votre commande quelques jours plus tard, veuillez nous contacter en indiquant les détails de votre commande et nous prendrons les mesures qui s'imposent.
Returns
We accept returns if your item was purchased within the last 90 days and is unopened (sealed) and undamaged.
You must take care to ensure that the items are properly packaged so they do not get damaged in transit.
Exchanges
If you'd like to exchange your item for a different one, please email us to initiate the process. Please include your original order details, and let us know which item(s) you would like to exchange.
Get in touch with us here, or email us at [email protected]
Returning your item(s) for a refund
If you would like to return your item(s) for a refund, please email us to initiate the process. We will let you know where to send it, and give you a unique reference number to include on the package.
Get in touch with us here, or email us at [email protected]
Please note, shipping costs from your original order are not refunded
Damaged & Faulty items
If your product is damaged, faulty, or you are not satisfied with the quality of your product, please email us at [email protected] and we'll arrange a replacement or refund.
Please include your order number if applicable, and photos of the issue you are facing so that we can appropriately assess the situation.
Pour plus d'informations, veuillez consulter notre politique d'expédition et notre politique de remboursement.